Welcome to Cordant Pharmacy Solutions™

Welcome to Cordant Pharmacy Solutions™

Cordant is a pharmacy service specializing in safely and securely dispensing controlled substances. Our mission is to ensure you appropriate access to your medications while also having the appropriate controls in place for your healthcare provider. Our services eliminate the hassle many patients experience every month getting their prescriptions filled while simultaneously delivering a comprehensive and unique compliance program to your prescriber.

Below is information about our process and how we work with you and your provider. If you would like to receive a phone call from Cordant Pharmacy, fill out the form below.

WHO WE ARE:

Cordant Pharmacy Solutions is part of Cordant Health Solutions™, a national drug testing organization with a unique pharmacy offering. Our pharmacy specializes in the safe and secure dispensing of controlled substances. Our mission is to enhance the compliance of clinicians’ treatment programs and to ensure appropriate and effective patient care.

We strive to offer a high level of service to all of our patients. Our pharmacists specialize in pain and chronic conditions and are here to offer medication guidance and to answer questions. Because we work closely with your physician we become an extension of their practice, which means better service for you. Cordant Pharmacy consistently scores a 90 percent satisfaction rating from our patients and receives 4.4 stars out of 5. We specialize in working with patients who are on chronic controlled substances, and you will find our staff to be empathetic and understanding of the challenges you face as a patient.

WHAT WE DO:

We work with you and your clinician to ensure that you have access to all the medications your provider deems appropriate. We supply convenient access to medications for patients while also providing added compliance benefits for your provider’s practice.

CONDITIONS FOR WHICH WE FILL MEDICATION/COMMON MEDICATIONS FILLED:

We fill most prescriptions you take on a regular basis, including:

  • ADHD/Stimulants
  • Androgens/Hormones
  • Antianxiety/Benzodiazepines
  • Antiemetics
  • CNS/Mental Health/Fibromyalgia
  • Gastro-Intestinal/Opiate-Induced Constipation
  • Glucocorticoids
  • Hypnotic Agents/Insomnia
  • Migraine/Cluster Headaches
  • Muscle Relaxants/Musculoskeletal
  • Narcotic Analgesics
  • Non-narcotic Analgesics
  • NSAID Agents
  • Partial Opioid Agonists
  • Wakefulness-Promoting
  • Cholesterol lowering drugs
  • Non-insulin diabetic medications
  • High blood pressure medication

FREQUENTLY ASKED QUESTIONS 

Does this cost me anything extra?

No. We accept almost all insurance plans, and we are a retail pharmacy. Some insurance plans involve a single, preferred pharmacy, but this is rare. If you do not have insurance, we will match the cost of your medication as long as we can verify the price either by checking your receipt from the previous month or by contacting your previous pharmacy.

How long will it take for me to receive my delivery?

We are set up for 48 hour turnaround time on deliveries. We require confirmation with you before sending out your prescription and also require your signature upon delivery. As such, expect a phone call from us shortly after your appointment with your doctor.

How do the deliveries work?

We use a local courier service or FedEx. There is a window of time during which this service or FedEx will deliver, but you should be expecting the delivery since we schedule the delivery with you beforehand. There is no delivery charge — the only time you would have to pay for a delivery is if you missed a scheduled delivery and need to reschedule, for which there is a small redelivery charge.

I have special needs regarding my deliveries (frequent travel, at work during the day, etc.). How will deliveries work for me?

Please be sure to talk to the pharmacy about your needs. We understand that you are a busy person, and we will typically be able to work out an optimal arrangement with you. You are also welcome to pick up the filled prescription at the pharmacy if you would like. We have a very pleasant waiting room, and if you inform us beforehand that you would prefer to pick up your order, we should be able to have it ready for you upon your arrival. If you have having your
medications delivered to your home or office, you need to be present at time of delivery and have a valid I.D.

Do I call the pharmacy when I leave the doctor’s office?

No. The pharmacy receives prescriptions from your doctor’s office either once or twice a day. When we get the prescription, we will process it and give you a call when we are ready to schedule a delivery with you. As previously mentioned, we are set up for next-business-day delivery, so it will not be very long before you receive a phone call from us.

How do I pay for my prescription?

We accept all credit cards and debit cards, as well as flex spending accounts and health savings accounts. We accept check by phone and cash or checks if you would like to pick up the prescription. We do not automatically charge your credit or debit card; we can keep your card information on file so that when delivery is scheduled, we can ask you if you would like to put the cost of the medication on the card you have on file with us.

If I have a discount card for my medications, can I use it at Cordant?

Yes. We even have many of these cards at the pharmacy, and we are happy to provide you with a discount card if we have one available, if your insurance plan allows one for that medication.

Do I call the pharmacy or do I call the doctor if I need a refill on my medication?

We recommend you call the pharmacy five business days before you run out of medication. Doctors often send us a few months’ worth of prescriptions, and then we are typically able to schedule delivery with you when you are due for a refill. If we do not have a refill in stock, a five-day notice from you typically gives us plenty of time to submit a refill request to the doctor and receive a response before you require delivery. If we do have a prescription for you, we will
call you a day or two in advance to schedule a delivery.

Can I fill all of my prescriptions at Cordant?

Possibly. Be sure to let the pharmacy staff or pharmacist know the medications you are prescribed. We do not stock ALL medications, as we are a controlled-substance pharmacy. But if there is something you are prescribed that we do not currently fill for you, we would be happy to work with you to fill it if we are able.

I always seem to run out of my medication on the weekends and holidays. I know you aren’t open on the weekends, so what do I do?

This is something we have already discussed with your doctor’s office. As your healthcare team, we are in communication with each other regarding when you are running out of medication, and your doctor is aware that we are not open on the weekends. You have nothing to worry about, and you will be taken care of. We are able to notify your doctor in advance of holidays regarding all patients who will be running out of medication, and we work together to make sure your medical needs are addressed.

DELIVERY PROCESS:

Here’s what to expect from our delivery process.

1. Confirmation of your first prescription:

  • Expect to be contacted by Cordant pharmacy sometime within the next five business days to confirm we have your prescription(s). Please do not call us; we will contact you.

2. Scheduling your first delivery:

  • You will receive a phone call or text from Cordant 2-3 days before your delivery date.
  • At that time, we will verify your:
    • Delivery address (can be work or home)
    • Delivery time window
    • Medications to be delivered
    • Insurance and copay information
    • Form of payment

If you have immediate questions, we welcome you to call the office at 1-844-848-5955, ext. 1, and we will help you any way we can. However, please remember that we cannot dispense your medication(s) until the date specified by your provider.

Did you know that Cordant fills maintenance medications for other chronic conditions as well? If you want to consolidate your medications to one pharmacy, please fill out the form and a pharmacy staff will contact you soon with more information.

If you would like to speak with someone, please fill out the form and a pharmacy team member will contact you within two business days.

*Please Note: General internet communication is inherently not secure. For this reason, we highly recommend that data considered confidential or private in nature not be submitted on this form (e.g., social security numbers, diagnosis information, credit card numbers, etc.).

CORDANT PHARMACIES SCORED A 90% PATIENT SATISFACTION RATE IN MARCH 2017 AND RECEIVED 4.4 STARS OUT OF 5

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